Terms Of Service

The following Terms of Service (“TOS,” “Terms” or “Agreement”) apply to your use of our website and all services, features, and/or content provided by Arham Technologies (“Arham Technologies,” “us,”, “our”). By purchasing one or more Services from Arham Technologies, you declare that you have read, understood, and agree to be bound by this TOS. You must read this TOS before purchasing any Service(s) from Arham Technologies.

Customer Agreement

The TOS applies to all Services provided by Arham Technologies to you throughout the entire Term or Renewal Term. All customers should agree to all terms and conditions stated before their signing up for any of the hosting plans and services mentioned on Arham Technologies. You shall agree to use only licensed and legal third-party software in connection with your use of our services. Arham Technologies reserves the right to suspend or cancel a customer’s access to any or all services provided, at any time, or when Arham Technologies decides that the account has been inappropriately used or otherwise

Content

Arham Technologies reserves the right to refuse service and/or access to its servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material violating any applicable law or regulation is prohibited.

The activities listed below are meant to provide examples of activities and content that are strictly prohibited.

Top sites, Ponzi or pyramid schemes, prime banks programs, bank debentures/bank debenture trading programs, cryptocurrency/bitcoin miners, forex, e-gold, proxy, bots, spam bots, mail bombers, port scanners, IP scanners, mail harvesting scripts, brute force scripts, chat rooms, banner rotators, file dumps, using disk space as secondary storage, sales of illegal pharma, drugs, explosives, anonymous or bulk SMS gateways, malware, warez, phishing materials, lottery, gambling, illegal downloads, pirated software distributions, escrow, high yield investment programs, adult thumbnail galleries/banner exchanges, streaming or broadcasting of live copyrighted events. Websites promoting illegal activities or linking to other websites that promote illegal activities.

Website content that promotes or advocates human trafficking in any way shape or form as determined by Arham Technologies sole discretion, sites that promote prostitution, or escort services.

Any website found to host child pornography, link to child pornography or exploitative content will be suspended immediately without notice or warning.

Adult materials – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of Arham Technologies.

Embedding or uploading audio/video/high-resolution images on a website or linking to other websites that promote audio/video/high-resolution images.

Illegal Material – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.

Warez – This includes but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, and encrypting of any of the above. It also includes any sites which provide “links to” or “how to” information about such material.

Games – We strictly do not allow to hosting of any kind of games on our servers. Your hosting account would be immediately terminated if we found any gaming-related stuff in your hosting account.

IRC Hosts – Hosting an IRC server that is part of or connected to another IRC network or server or have a connection to an IRC network. Servers or Virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server will not be reconnected to the network until such time you agree to completely remove any traces of the IRC server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation would result in immediate account termination.

Arham Technologies reserves the right to deem any other content or literature as “prohibited” if found to be indecent, rude, hate content & generally unacceptable.

Refer General Acceptable Use Policy for complete details on prohibited content and activities.

In compliance with DMCA act, Arham Technologies has adopted procedures for parties who believe that a hosted site on our service is infringing their copyrights. All copyright complaints must be submitted to abuse@arhamtech.com

Bandwidth

If the customers’ account exceeds the bandwidth limit, we would inform the customer. If the customer does not wish to purchase extra bandwidth or upgrade his account and continues to exceed their limit, the account shall be suspended until the customer takes measures to ensure that the limit wouldn’t exceed again or when the account is upgraded, which ever is earlier. The account would be reactivated in the following month.

Account Verification

If the customer fails to complete the account verification process, then no refund would be provided to such customers under any circumstances.

VPS Rules

We generally recommend a control panel to manage and operate the VPS. All customers who have a plain VPS would have to configure the DNS, user accounts, mail accounts, and other such activities pertaining to the configuration of such VPS themselves. The support team will not be responsible for this.

Backup Policy

Your use of the Services is at your sole risk. You agree to back-up all of your User Content so that you can access and use it when needed. Arham Technologies does not warrant that it backs-up any Account or User Content, and you agree to accept as a risk the loss of any and all of your User Content.

You as a Arham Technologies User agree that in no case, Arham Technologies can be held responsible for the loss of data in any circumstances.

Clients who have subscribed for paid backup service with shared and reseller hosting plans. For such clients, we take daily backup of database with retention period of 7 days. Website backup will be taken weekly with retention period of 1 day. Any backup copy maintained by Arham Technologies will not have any emails or media file included in it.

Clients using cPanel Backup Manager tool for backups should download the backup from the server and delete it. On every Sunday, all the backup files are removed from the server without any notification. You are not allowed to use the hosting space to store backups.

Unlimited Hosting

“Unlimited” usage policies and definitions apply only to shared and reseller hosting accounts.

The size of each mailbox should not exceed 5GB and the combined mailbox size per domain should not exceed 50GB. This is applicable for all hosting plans.

Uptime Guarantee

Any service interruptions or downtime due to scheduled maintenance by Arham Technologies or our network providers will not count towards the uptime guarantee. Arham Technologies is not liable in any way for the failure of third-party services.

Arham Technologies will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

Security

You are responsible for any misuse of your account therefore; you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server.

Your password provides access to your account. It is your responsibility to keep your password secure.

Sharing your password and account access with unauthorized users is not recommended. You should take care and prevent others from using your account since you will be responsible for the consequences.

Attempting to obtain another user’s account password is strictly prohibited, and will result in termination of service.

You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

You may not attempt to circumvent user authentication or security of any host, network, or account. This includes but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password-guessing programs, cracking tools, or network probing tools.

You may not attempt to interfere with service to any user, host or network (“denial of service attacks”). This includes but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host. Users who violate systems or network security may incur criminal or civil liability. Arham Technologies will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Billing Policy

If paying via Payment Gateway credit card, debit card, net banking, or PayPal the account will be set up immediately once the payment is confirmed. If paying by cheque, please allow 5 days for the cheque clear.

The 30-day money-back guarantee is only applicable for first-time signups. Second-time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, cancelled, and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Refund is not applicable on Domain registration/transfer/renewal, cPanel, Plesk, Control Panel, LightSpeed, Softaculous, Cloud, VPS, Dedicated Server, Paid Support, SSL Certificates, Sidelock, Spam Experts, WHMCS, Windows OS, and any other paid licenses.

The modifications done in the pricing pattern or policy by the software license company will take effect immediately on Arham Technologies clients.

The money-back guarantee is provided on Web hosting, WordPress Hosting, Business Hosting, Power Hosting, and Cloud hosting.

No refund will be made if your Service(s) are suspended or terminated for cause.

There is the limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change BIOS setting. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won’t be eligible for a refund in such cases.

The refund will not cover any kind of taxes, setup fees, refund processing fees, postal charges or any kind of payment processing charges, or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after a 30-day period or beyond the coverage of our refund policy as noted here.

If the web hosting service includes a free domain name, and you cancel the web hosting service, the domain charges (standard rate as per website) will be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with Arham Technologies if you fail to pay the difference amount.

Transfer fees would be applicable if you wish to transfer the free domain name to some other provider. Without transfer fees, the domain will not be released.

One free WHMCS Unlimited Client license is included in the reseller hosting plan (Plus/Pro). WHMCS Unlimited Client license allows you to manage Unlimited clients. If the reseller hosting plan is cancelled within the first 30 days then the WHMCS Unlimited Client license cost will be deducted from the refund amount.

The payments made through bank transfer, cheque, money order, cash deposit, or DD are non-refundable. A refund will be added as credit to the hosting account.

The refund request placed after 30 days will not be processed and you will not be eligible for any refund.

The cancellation request should be sent through the client area.

After sending the cancellation request, it would take 5 – 7 working days to complete the refund process.

Account Termination

Your hosting account at Arham Technologies can get terminated due to the following reasons:

You decide to discontinue: At any point in time, during your subscription, if you no longer want to continue with our services and want to place a cancellation request with immediate termination, your hosting account will be suspended right away and will be terminated within 24 hours.

Cancellation upon expiration: If you place a cancellation request to discontinue our services after your subscription expires, your hosting account will be suspended at the end of the subscription and will be terminated within 24 hours (after the expiration date).

You did not renew: In case you fail to renew your hosting account on the due date, your hosting account will be suspended after 24 hrs and will be terminated within 7 Days (after the expiration date).

You violate our Terms of Service: If you violate our Terms of service during your subscription period at Arham Technologies it will result in immediate account suspension and termination. As soon as we’ve been notified about the violation of service, we would usually take instant action.

Potential fraud: We have an anti-fraud system that monitors all the orders as soon as they are placed. During such an occurrence, we will carry out a verification process manually. In this process, if we ask for certain information and it is not provided the account suspension and termination will be done immediately.

A Dispute or ChargeBack: During the violation of our Terms of Service, we would initially suspend and give a 7-day timeframe to resolve the concern with Arham Technologies before the termination occurs. If still, it remains unsolved termination of your hosting account will take place.

Note: It is advised to maintain a backup copy of your hosting account to avoid losing your data because of the termination. All your files will be deleted from the server, once your hosting account is terminated and Arham Technologies shall not be liable for the same.