Support Policy

This policy explains the type of support we provide to our clients.

1. Our Support Commitment

We try to provide helpful and professional support to all our clients.

Our goal is to resolve issues as quickly as possible.

2. Support Channels

Clients may contact us through

Email support
Support tickets
Direct communication when available.

3. Support Scope

Our support mainly covers

Hosting related issues
Server problems
Basic configuration help
Account related questions.

4. Support Limitations

Some services may require additional charges.

These may include

Custom development
Website design changes
Advanced troubleshooting
Third party software configuration.

5. Response Time

We usually respond within 04 to 12 hours.

Urgent issues may be handled faster depending on the situation.

6. Client Cooperation

Clients should provide clear information when requesting support.

This helps us resolve issues faster.

7. Respectful Communication

We expect respectful communication from both sides.

Abusive or aggressive behavior may result in limited support or service suspension.