Support Policy
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This policy explains the type of support we provide to our clients.
1. Our Support Commitment
We try to provide helpful and professional support to all our clients.
Our goal is to resolve issues as quickly as possible.
2. Support Channels
Clients may contact us through
Email support
Support tickets
Direct communication when available.
3. Support Scope
Our support mainly covers
Hosting related issues
Server problems
Basic configuration help
Account related questions.
4. Support Limitations
Some services may require additional charges.
These may include
Custom development
Website design changes
Advanced troubleshooting
Third-party software configuration.
Our technical support covers email services on our hosting servers. We provide email server settings for configuration. However, setup and troubleshooting of Microsoft Outlook, Thunderbird, Apple Mail, and other third-party email applications are not included in our support services.
5. Response Time
We usually respond within 04 to 12 hours.
Urgent issues may be handled faster depending on the situation.
6. Client Cooperation
Clients should provide clear information when requesting support.
This helps us resolve issues faster.
7. Respectful Communication
We expect respectful communication from both sides.
Abusive or aggressive behavior may result in limited support or service suspension.
Third-Party Email Applications
Arham Technologies provides email hosting services through our hosting servers. However, we do not provide technical support, setup, configuration, or troubleshooting for third-party email applications.
This includes, but is not limited to:
- Microsoft Outlook
- Mozilla Thunderbird
- Apple Mail
- Windows Mail
- Gmail app
- Other desktop and mobile email applications
Clients are responsible for installing, configuring, and maintaining these applications on their own devices.
Our support team can provide the correct email server settings, including incoming and outgoing mail server details, ports, and security options.
However, any issues related to the email application itself, device settings, software updates, or application errors must be handled by the software provider or the device manufacturer.
Please Note: Our support covers email services on the hosting server. It does not include assistance with third-party email software or applications.