Service Level Agreement

This Service Level Agreement explains the level of service clients can expect from Arham Technologies.

Our goal is to provide reliable hosting and professional support.

1. Service Availability

We aim to provide 99.9 percent uptime for our hosting services.

This means our servers should remain available almost all the time.

However, short interruptions may happen due to maintenance or unexpected technical issues.

2. Scheduled Maintenance

Sometimes we perform maintenance to improve security or performance.

During this time, services may be temporarily unavailable.

We try to schedule maintenance during low traffic hours whenever possible.

3. Technical Support

We provide support to help clients manage their services.

Support is available for

Hosting issues
Server related problems
Basic technical guidance

Response times may vary depending on the issue and support queue.

Typical response time is within 12 to 24 hours.

4. Client Responsibilities

Clients should keep their websites updated and secure.

This includes

Updating CMS software
Updating plugins or themes
Keeping backups

Arham Technologies is not responsible for problems caused by outdated or insecure scripts.

5. Uptime Exceptions

The uptime guarantee does not apply to issues caused by

Client scripts or coding errors
DDoS attacks
Third party services
Internet network problems outside our control
Scheduled maintenance

6. Data Backup

We recommend that all clients keep their own backups.

While we may maintain server backups, we cannot guarantee recovery of all data.

Keeping a personal backup is always the safest option.

7. Service Improvement

We constantly work to improve our infrastructure, security, and performance.

Our goal is to provide stable and reliable services to all clients.

8. Contact Support

If you experience a service issue, please contact our support team.